Mt. Dew empowers customers with Dewmocracy 2.0
Sunday, December 27th, 2009
As brands continue to try to find new ways to connect with customers and shape their product to appeal to them, Pepsi decided to have their customers do all the work with their newest Mountain Dew social media campaign “Dewmocracy 2.0”. Brands like HP and Vitamin Water have already called upon their consumers for branding materials. After all, consumers should know themselves better than anyone. Last year Mt. Dew launched a similar campaign where they allowed consumers to vote for the next Mt. Dew flavor and name, but has taken this branding practice to a whole new level this year. They are now letting their consumers invent and name three new flavors, design the package, AND create commercials. They launched a new website 12seconds.tv where Dew enthusiasts can submit their own commercials and vote for their favorites. Brands have resorted to similar tactics putting brand choices in the hands of the customer but never to this extent. This campaign gives the consumer more control and interaction with their favorite brand. Going beyond simply consulting consumers for ideas they are making them an integral part of creating a new product and marketing it utilizing different social web applications like Twitter, Facebook, and YouTube. They expect that this will help foster a strong relationship between the brand and the customer because they are now able to have the feeling of owning and being part of the product like never before and brand loyalists are now empowered to be a part of the brand. Only time will tell how effective this new campaign will be but with the brands existing loyal fan base and cross platform social marketing strategy it looks very promising. It will be interesting to see how other brands follow suit utilizing social media to empower their customers to become part of the brand.
